Privacy Policy

Last updated: April 2, 2026

What We Collect

• Phone numbers of family members (required for the service to work)
• Names of family members
• Text message content and call transcripts (encrypted)
• Photos sent via MMS for analysis (processed and not stored permanently)
• Email address (for billing only)
• Payment information (processed by Stripe — we never see your card number)

How We Use It

• Provide AI-powered tech support via text and voice
• Send notifications to family helpers
• Track and display the request history (the "running list")
• Process payments
• Improve the service

Encryption & Retention

All message content is encrypted using AES-256-GCM encryption at rest. Message content is automatically deleted after 30 days. Request summaries (non-sensitive) are retained for the duration of your subscription.

What We Don't Do

• We never sell your data to anyone
• We never use your conversations to train AI models
• We never share your information outside your family group
• We never store your payment card details

Third-Party Services

Kinline uses the following services to operate:

• Twilio — Phone calls and text messages
• ElevenLabs — Voice conversation AI
• Anthropic (Claude) — Text-based AI assistance and image analysis
• Stripe — Payment processing
• Railway — Server hosting

Each service processes only the minimum data needed to perform its function.

Your Rights

You can request deletion of all your data at any time by emailing admin@kinline.ai. Canceling your subscription will stop all data collection. Existing message content is automatically purged after 30 days.

Contact

Questions about privacy? Email admin@kinline.ai.